CHRO Customer Satisfaction Survey

Commission seeks input from stakeholders, including employers

To improve the quality and effectiveness of its services, the Connecticut Commission on Human Rights and Opportunities (CHRO) is conducting a survey to measure the overall satisfaction of complainants, respondents, counsel, and other persons with the agency’s process and personnel.
Connecticut’s CHRO was the first state government civil rights agency in the United States of America established in 1943 as the Interracial Commission. Today the agency’s mission is to eliminate discrimination through civil and human rights laws. CHRO investigates and enforces the laws against discrimination in employment, housing, public accommodation and credit.
As an employer, if you receive correspondence from CHRO, it is generally not good news. So, while some might say combining “CHRO” and “user satisfaction” is an oxymoron, the commission does play a key role in overseeing the processing of complaints and enforcement of important laws related to workplace discrimination. Their interest in seeking input from all constituents they serve, including the employers, is an important step in ensuring they are responsive to the community they serve.
We urge employers and/or their legal counsel to take the opportunity to responsibly convey their thoughts on their experiences with CHRO.