The state Workers’ Compensation Commission has adopted new guidelines for resolving issues that may arise for either payors or medical providers who practice within the workers’ compensation system.

The guidelines, which take effect on July 1, can be seen on the commission’s website. Timely decisions on benefits and medical treatments are key to achieving the best outcomes for all stakeholders involved in workers’ compensation cases.

Communication breakdowns between payors and providers, however, often lead to needless confusion and delays in resolving cases.

The new guidelines outline ways to minimize potential disruptions and ensure compliance with workers’ comp laws and objectives. They establish a baseline of cooperation for stakeholders to agree on the delivery of appropriate medical services.

According to the commission, the guidelines are the product of months of meetings with representatives from the medical field, employer groups, labor groups, insurance carriers and attorneys representing injured workers.

For more information, contact CBIA’s Kia Murrell at 860.244.1931 or