Essential Skills for Supervisors & Managers

This program was approved for 3.0 HRCI credits and 3.0 SHRM PDCs. 

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CBIA’s March 11 Essential Skills for Supervisors & Managers equips you with practical strategies to build and restore trust, adapt communication across personality styles, and lead with confidence under pressure.

Dale Carnegie Training experts showed participants how to minimize trust-eroding behaviors, strengthen influence, and communicate in ways that drive alignment and accountability. 

Through interactive modules, attendees gained tools to build high-performing teams by establishing shared purpose, setting clear expectations, encouraging productive conflict, and improving day-to-day communication.

The result is stronger collaboration, faster decision-making, and sustained performance. 

Agenda

9 am | Opening Remarks 

• Diane Mokriski, HR Counsel, CBIA 

9:05 am | Manage Successfully by Building Trust, Credibility, Respect 

 Objectives: 

1. Understand the relationship between trust, credibility, and respect 
2. Minimize trustbusters and restore broken trust 
3. Apply principles to cultivate a trust-based work environment 

10:05 am | Break 

10:15 am | Lead Effectively by Understanding How to Communicate with Different Personality Styles 

Objectives: 

1. Identify your own personality style and how you react under pressure 
2. Modify your behaviors to be able to connect with people of different styles 
3. Influence attitudes and behaviors of others  

11:15 am | Build a High Performing Team 

Objectives: 

1. Share a common purpose 
2. Set clear expectations and ground rules 
3. Communicate efficiently 
4. Encourage productive conflict                                                             

12:15 pm | Adjourn