Conflict Resolution: CBIA Leadership Essentials

Managing and Mediating Conflict at Work

Conflict is inevitable in the workplace, but how you handle it makes all the difference.

Join us for an interactive virtual seminar on Managing and Mediating Conflict, presented by Kelly McDaniel of DeLisaGroup. You’ll gain practical strategies to navigate workplace disagreements with confidence. This session will explore different conflict styles, how to approach difficult conversations, and ways to mediate disputes between colleagues.

What You’ll Learn:

• How to recognize different conflict styles and respond effectively
• Techniques for delivering feedback without triggering defensiveness
• Strategies for asserting yourself while maintaining relationships
• Tips for managing up
• Steps to mediate and resolve conflicts between others

Whether you’re a manager, team leader, or individual contributor, these skills will help you handle workplace tension more effectively. Expect real-world examples, actionable insights, and tools you can apply immediately.

Register today and start turning workplace conflict into productive conversations.