Essential Skills for Supervisors & Managers
Great managers have the power to transform a business. No matter how good your product or service is, poor managers translate to missed opportunities—lost chances to have a thriving business with motivated employees who work well as a team.
Essential Skills for Supervisors & Managers is a must-have for new and seasoned managers alike.
Speakers will show you how to appreciate the distinction between a true leader and a boss. You’ll learn to lead with integrity and confidence, while mastering crucial coaching skills that will inspire your team and push the company to new levels of success.
Hone your communication skills, earning the respect and cooperation of a workforce with diverse skills, backgrounds, and priorities.
And learn how to manage the most difficult employees—those with bad attitudes, a poor work ethic, or combative personalities.
Become the kind of manager that earns the title of “leader.” Register now!
AGENDA
This program approved for 3.0 HRCI credits and 3.0 SHRM PDCs
9 am | Opening Remarks
- Diane Mokriski, HR Counsel, CBIA
9:05 am | Become a Leader, Not Just a Boss
- Bob Dickson, President, Dale Carnegie
Transition to the realm of leadership with a session crafted for those ready to embrace a role beyond traditional management. Key focus areas include:
- Coaching mastery: Learn the art of coaching to unlock your team’s potential, guiding them towards excellence with personalized support.
- Motivation strategies: Discover innovative techniques to motivate your team, creating an environment where your team feels inspired and productivity soars.
- Empathetic leadership: Gain insights into your employee’s diverse needs and aspirations, fostering a workplace where every voice is heard and valued.
- Turning challenges into wins: develop a toolkit for coaching underperformers, transforming obstacles into opportunities for growth and success.
10:05 am | Break
10:15 am | Communicating with a Diverse Workforce
- Stephanie Sweeney, Communications Consultant, eGage
In today’s workplace, effective communication is the cornerstone of success. This training session is designed to equip you with the skills to connect with and lead a diverse team with confidence and credibility.
What You’ll Learn:
- Active listening and respectful cooperation: Master the art of active listening to earn the respect and cooperation of your team. Learn how to respond to criticism constructively and deliver feedback that is goal-oriented and compassionate.
- Credibility through decisive leadership: Establish your credibility by confidently communicating your decisions and taking decisive actions that align with your team’s values and goals.
- Unambiguous direction: Learn how to deliver clear and concise directions that leave no room for misunderstanding or disregard, ensuring your team is always on the same page.
- Managerial flexibility: Tailor your managerial approach to maximize the performance of every team member, from the tech-savvy Gen Z to the experienced Boomers, by understanding and leveraging their unique strengths.
- Embracing workforce diversity: Recognize and adapt to the diverse work habits, skills, and cultural backgrounds of your workforce to foster an inclusive and productive environment.
11:15 am | Managing Conflict
- Lisa Pollock, Vice President & Chief Human Resource Officer, The Human Resource Consulting Group
Navigate the choppy waters of workplace conflict with a session that provides practical tools and strategies to address and resolve conflicts effectively.
Session Highlights:
- Handling difficult behaviors: Tackle bad attitudes, chronic complainers, and rule breakers with confidence. Learn techniques to transform negativity into positive outcomes.
- Conflict mediation: Master the art of conflict mediation among employees, ensuring disputes are resolved in a way that strengthens team bonds.
- Assertiveness training: Build your assertiveness to communicate your needs and boundaries clearly, without compromising respect and cooperation
- Conflict resolution skills: Review and practice effective conflict resolution strategies to foster a more cohesive and productive work environment.
- Navigating political tensions: Gain insights on controlling tense environments caused by political differences, especially in light of the upcoming elections.
12:15 pm | Adjourn
Thu, Sep 12, 2024
9:00am – 12:15pm
Online
$95-$145
Essential Skills for Supervisors & Managers is made possible through the generous support of The Human Resource Consulting Group, Dale Carnegie Training, and eGage.
For more information about sponsorship opportunities, contact CBIA's Stacey Vendetta (860.244.1930).
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