Essential Skills for Supervisors & Managers

This program is approved for 3.0 HRCI credits and 3.0 SHRM PDCs.

AGENDA

8:30 am | Opening Remarks

• Diane Mokriski, HR Counsel, CBIA

8:35 am | Effective Interviewing

• Nick Zaino, Partner, Carmody Torrance Sandak & Hennessey, LLP [Presentation]
• Nicholas Daukas, Managing Partner, KardasLarson [Presentation]

Effective interviewing is a crucial managerial skill, as it directly impacts the make-up of your workforce. An effective interviewer understands that knowing what not to ask is often just as important. Can you ask about childcare needs? Potential medical issues? How about vaccination status? We discuss what to include in your interviews, what to exclude, and how to identify the applicants most likely to succeed at your company.

9:35 am | Break

9:45 am | Improving Employee Retention with Effective Communication

• Jennifer Marecki, Director, HR Consulting & Outsourcing, CliftonLarsonAllen LLP
• Ebru Eftelioglu, HRCO Senior Generalist, CliftonLarsonAllen LLP

The Great Resignation is impacting workplaces across the country, with managerial conduct cited as a major factor for leaving. We discuss strategies that reduce attrition, like recognizing good performance, showing trust and transparency, communicating realistic goals, and asking for (and listening to) feedback. This segment teaches managers how to improve employee morale and retention and impact the overall success of the company.

10:45 am | Behavioral Red Flags

• Michele Klimczak, Director of Training & Grant Management, The Connection, Inc.

Learn how to recognize and respond to behavioral red flags in the workplace, with the dual goals of supporting employee mental health and creating a safe workplace. We discuss recognizing symptoms of mental health struggles, how to de-escalate tense or frightening interactions, and best practices for preventing workplace violence—all while supporting self-care for managers charged with these responsibilities.

11:45 pm | Adjourn