Essential Skills for Supervisors & Managers

Great managers have the power to transform a business. No matter how great your product or service, poor managers translate to missed opportunities—lost chances for growing a thriving business with motivated, team-oriented employees. 

Essential Skills for Supervisors and Managers is a must-have for new and seasoned managers alike. 

Speakers will show you how to appreciate the distinction between a true leader and a boss. You’ll learn to lead with integrity and confidence, while mastering crucial coaching skills that will inspire your team and push the company to new levels of success.  

Hone your communication skills, earning the respect and cooperation of a workforce with diverse skills, backgrounds, and priorities. 

And learn how to manage the most difficult employees—those with bad attitudes, a poor work ethic, or combative personalities.  

Become the kind of manager that earns the title of leader.

This program is approved for 3.0 HRCI credits and 3.0 SHRM PDCs 

AGENDA

9 am | Opening Remarks 

• Diane Mokriski, HR Counsel, CBIA 

9:05 am | Leading a Multi-Generational Workforce   

• Bob Dickson, President, Dale Carnegie Training  

10:05 am | Break 

10:15 am | Managing Conflict in the Workplace 

• Diandra Marquez, Vice President Learning & Development, Dale Carnegie Training  

11:15 am | Having Productive Performance Conversations 

• Gabrielle Healey, Trainer, Dale Carnegie Training  

12:15 pm | Adjourn