Helpline for Travelers with Disabilities
The Transportation Security Administration (TSA) has launched a new helpline to assist travelers with disabilities and medical conditions.
TSA Cares may be accessed toll free at 855.787.2227. While the agency has always had a customer service center, the new line is an additional, dedicated resource to help those with special needs prepare for the screening process prior to flying.
When a passenger with a disability or medical condition calls TSA Cares, a representative will provide information about screening that is relevant to the specific disability or medical condition, or the passenger will be referred to disability experts at TSA. Passengers are asked to call 72 hours ahead of travel.
Every person and item must be screened before entering the secure area of an airport. TSA says the way the screening is conducted depends on the passenger’s abilities and any specific equipment brought to the security checkpoint.
Hours of operation for TSA Cares are Monday through Friday, 9 am to 9 pm, excluding federal holidays. Travelers who have hearing difficulties can use a relay service to contact TSA Cares or can email TSA-ContactCenter@dhs.gov.
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