DEEP Leverages Concierge Service to Navigate Pandemic
The state Department of Energy and Environmental Protection is leveraging its concierge service to help businesses navigate the permit process during the coroanvirus shutdown.
The agency’s concierge permit program provides pre-application assistance for either single-media permit projects or multi-media permit projects.
“Our pre-application requests have continued to come in and things are continuing to move forward in a remote environment,” DEEP concierge team leader Camille Fontanella said during a virtual CBIA E2 Energy & Environment Council meeting June 19.
Fontanella added, “We have a dedicated email to this, and our door is always open.”
DEEP has monitored how other states conduct concierge services, while also measuring feedback from surveys of Connecticut businesses.
Fontanella said that part of this research will extend to municipalities.
“Over time, we would like to make this website a more holistic permit assistance page with consolidated information for municipalities,” she said.
DEEP office director Nicole Lugli shared the latest results of the agency’s 20 by 20 program, releasing baseline data for the development of the Natural Diversity Data Base.
“Within the past year, the NDDB program received more than 1,000 requests for environmental reviews to determine the impact of proposed projects on both federal and state listed species, with 82% being closed within a one month time frame,” the report notes.
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